Ethics and Business

Being truthful in business both with customers and with employees is critical to a total quality management strategy and maintaining customer relations. Most employees working for Johns company are sole breadwinners in there families. For them their steak in the company is very high. Even though taking the money from the development program would keep the company from going under and secure those jobs most people are not willing to sacrifice there dignity or identity to a corperation with no regard for how they aquire personal information. Moral values and ethics are critical to a firms reputation and success in business. Even if he weathered the current storm with the $8,000 from the developement program word of his decisions would eventually make it to customers and his base would fall from under him. Internal marketing is the key to determining course of action in external markets. Getting employee and stakeholder opinions would be helpful in deciding if the deal would be worth the negative implications.